Refund Policy

Last updated November 13, 2026

Founder packs

Founder packs are one-time digital purchases. There is no subscription and no recurring charge.

All sales are final

Because founder packs grant immediate digital items and account perks, all purchases are non-refundable once delivered, except where required by applicable law.

When you can get a refund

• You were charged twice or experienced a billing error.
• You did not receive your pack items due to a technical issue on our end, and we cannot resolve it.
• The game fails to launch on a supported device (Android 8.0 or higher) and we cannot resolve the issue.

When we cannot refund

• Change-of-mind purchases after the pack has been delivered to your account.
• Accounts that have been suspended or banned for breaking the rules.

How to ask

Email us at kyromaniaccc@gmail.com or message us on Discord with your username and purchase details. Please contact us before opening a chargeback, as unverified or fraudulent chargebacks can lead to account suspension.